Last Updated: May 2026
AMFAM aims to ensure customer satisfaction with every purchase. Please read our return and refund policy carefully before placing an order.
Returns Eligibility
You may request a return if:
- The item is damaged or defective on arrival
- You received the wrong product
- The product is unused and in original packaging (if applicable)
Return Timeframe
Return requests must be made within 7–14 days of receiving the product (depending on order type and condition).
Non-Returnable Items
We may not accept returns for:
- Used or damaged items caused by the customer
- Products without original packaging or accessories
- Items marked as final sale or clearance
Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed to your original payment method
- Refunds may take 5–10 business days to appear depending on your bank or payment provider
Exchange Policy
If eligible, we may offer product replacement instead of refund based on stock availability.
Shipping Costs
- Return shipping costs may be covered by the customer unless the product is faulty or incorrect
- Original delivery charges are non-refundable unless otherwise stated
Order Cancellation
Orders can only be cancelled before dispatch. Once shipped, standard return policy applies.
Contact for Returns
For return or refund requests, please contact us:
📞 0808 502 2227
📧 support@amfam.co.uk
AMFAM is an independent retailer. All returns are handled in accordance with applicable consumer protection guidelines and company policy.